Category Archives: Mobile

Transport Infrastructure Ireland

Driving efficiency improvements in national road surveys

Transport Infrastructure Ireland (TII) has deployed a mobile ArcGIS solution to help it automate, standardise and accelerate its annual survey to assess the skid resistance of national roads throughout Ireland. It can now plan and undertake road surface inspections with 20% fewer people, while collecting better data to inform highway improvement programmes.

Mobile inspectors find inspection sites more quickly and collect data more efficiently in the field

Office-based teams don’t waste time printing maps, creating forms, uploading data and filing information

Senior managers monitor and manage progress with real-time insight into the status of surveys

The Challenge

The national road network in Ireland is around 5,300 km long, incorporating multilane motorways and rural single carriageways. Every year, Transport Infrastructure Ireland (TII) is required to undertake detailed inspections of around 1,000 locations nationwide that have been identified as potentially posing an increased risk of skidding in the future. While none of the inspection sites present an immediate threat to safety for the general public, TII has to complete its survey within four months, so that recommendations can be acted upon as part of proactive road maintenance activities.

Known as the HD28 survey, the skidding risk assessment used to be a very manual process, demanding a large amount of staff time. Inspectors would be given print-outs showing maps of the locations of inspection sites and would collect road observations and data on paper forms. Typically, they had a bundle of around 40-50 sheets of paper for a week’s work and wasted lots of time in the field trying to find inspection sites, as well as grappling with paper in wet and windy weather. Many days of effort were also required in the office to plan inspections, print maps, report on the survey’s progress, enter the collected data into central systems and file away the paper forms.

“ The mobile survey app and reporting dashboard were created and deployed in just one day by the TII in-house team, with no need for consultancy support

Brendan Kennedy – GIS Manager, Transport Infrastructure Ireland

The Solution

TII completely transformed its paper-driven HD28 survey process using solutions from Esri’s ArcGIS platform. Using Collector for ArcGIS, the organisation created a mobile app enabling inspectors to see the precise locations of inspection sites on digital maps, collect data in the field using drop-down boxes and upload it directly to Esri’s ArcGIS Online. Critically, the solution works in online and offline modes, so it can be used in rural areas where there is no mobile coverage. TII also used Esri’s Operations Dashboard for ArcGIS to create a live reporting interface for management at TII to monitor the progress of surveys.

Remarkably, TII was able to create this entire solution incredibly quickly, due to the “ease-of-use and flexibility of ArcGIS,” according to Brendan Kennedy, GIS Manager at TII. “The mobile survey app and reporting dashboard were created and deployed in just one day by the TII in-house team, with no need for consultancy support,” he says.

A key advantage of the ArcGIS-based solution is that the app can be used by employees on their own devices, including mobile phones not owned by TII. Users simply download the app and log in with a secure user name and password. “We didn’t have to purchase and deploy tablets or make any other hardware investments, which kept the cost down,” says Kennedy. “We can also flexibly introduce more people to the survey team from our regional offices, when necessary, to help us meet targets.”

 

 

“ Due to staff changes, we have around 20% fewer personnel and yet can still complete the HD28 survey programme within the required timeframe

Tom Casey – Head of Pavements, Construction Materials & Innovation, Transport Infrastructure Ireland

The Benefits

Efficiencies improved by 20%
As employees no longer have to manually plan their surveys and transfer their survey findings from paper to electronic systems, individual efficiencies have increased by around 10-20%. Indeed, TII estimates that six employees each save one month per year as they do not have to print, file, upload and manage hard copy forms and maps. “Due to staff changes, we have around 20% fewer personnel and yet can still complete the HD28 survey programme within the required timeframe,” says Tom Casey, Head of Pavements, Construction Materials & Innovation at TII.

Greater speed and flexibility in the field
Using the ArcGIS mobile app, inspectors waste less time trying to find sites and can complete nearly twice as many inspections in a typical day. “When the process was paper based, I would get through around 7 to 8 inspections per day; with the app I usually do around 15 inspections per day,” estimates Stephen Smyth, Senior Manager for the Pavement Asset Programme. As all the data inspectors need is always with them, on their phones, they can carry out surveys on a more flexible, impromptu basis, at short notice, when they are already in the area, without having to return to the office to collect the necessary paperwork, which significantly improves their efficiency.

Real-time oversight of survey programme
Previously, TII employees had to develop weekly reports on the status of the survey for senior managers. Now, however, real-time information is available on demand, online, allowing managers to monitor and manage the survey process more effectively. “We can identify regions where perhaps an additional inspector is needed to complete a job list and better allocate resources around the country to ensure that the survey is completed as quickly as possible,” Kennedy explains.

Better decisions about road maintenance
The GIS-driven process improves the accuracy and consistency of the survey data collected, which in turn helps TII to make better informed decisions about interventions and restorative roadworks. The organisation can incorporate skid resistance improvement works into other planned road improvement programmes in the same area, reducing the cost of interventions, minimising disruption for road users and maintaining the safety of roads for years to come.

 

 

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The Internet of Things – Why Location Matters eBook

The Internet of Things – Why Location Matters

How location transforms raw data into actionable intelligence

eBook

We are moving rapidly to an ever more connected world and the opportunities for the Telecommunications industry are significant, from new connectivity offerings based on dedicated IoT infrastructure to participating in the data market and the creation of new applications. At the core, since everything happens somewhere and all the things in the IoT have a place, location information is pivotal to maximising the potential and in particular to transforming raw data into valuable, actionable intelligence.

The ‘Internet of Things; Why Location Matters’ ebook is essential reading for understanding this potential, from management of mobile industrial assets and crowdsourcing air quality monitoring to targeted mobile advertising, smarter refuse collection and the Smart Home. It is an essential guide for telecommunications businesses to understand how to leverage the location information that will be the key to realising potential revenue streams from the IoT.

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Thames Water

Improving the efficiency and quality of asset maintenance

Thames Water, the UK’s largest water and wastewater services provider, has cut the time required to survey a pipe bridge from 7-10 days to 2-3 hours, while also improving data quality. Consequently, it can now implement a proactive, condition-based maintenance programme to significantly reduce costs and enhance customer satisfaction.

Thames Water has rapid access to accurate, consistent and complete data on thousands of pipe bridges

Maintenance jobs can be prioritised based on condition and planned proactively to reduce pipe bursts

Employees and contractors can perform pipe repairs more cost efficiently and safely

The Challenge

Throughout London and the Thames Valley region there are over 5,000 bridges that convey fresh or waste water pipes over roads, rivers, canals and gorges. Thames Water wanted to implement a more proactive programme of repairs and upgrades to improve the condition of these bridge-based assets, but did not have a complete, centralised source of information about them that it could use to inform its maintenance planning.

Previously, pipe bridges had been surveyed by Thames Water’s regional teams using paper-based sheets in the field. Employees then typed up their surveys when they returned to the office, wasting time with the potential of manual data entry errors. By centralising its pipe bridge survey process, Thames Water aimed to furnish its master asset database with accurate information on all 5,000 pipe bridges and filter out regional variations in the type and quality of data collected.

“ With Esri UK’s help, not only did we solve the problem of the pipe bridges project, but we also gained a degree of self-sufficiency so that we can go on to develop similar projects within the business in the future

Lawrence Smith – Technical Information Manager, Thames Water

The Solution

Thames Water decided to use a GIS-based mobile data collection app that would integrate with its existing centralised ArcGIS database. The solution had to be highly intuitive as it would be used by employees and contractors within eight2O, an alliance of Thames Water, industry partners and joint ventures, formed to deliver a suite of infrastructure investment programmes on behalf of Thames Water.

With minimal consultancy support from Esri UK’s Professional Services team, Thames Water succeeded in developing a Pipe Bridges Validation app in just 14 working days, while also gaining invaluable new GIS skills. “This was our first foray into GIS online and we saw the project as a pilot with intent,” says Dr Lawrence Smith, Technical Information Manager at Thames Water. “With Esri UK’s help, not only did we solve the problem of the pipe bridges project, but we also gained a degree of self-sufficiency so that we can go on to develop similar projects within the business in the future.”

Now in use throughout all of Thames Water’s regions, the Pipe Bridges Validation app draws in existing asset information from ArcGIS Server to partially populate the survey ‘form’ on mobile devices. Employees edit, correct and supplement this information while in the field and, as key fields are mandatory, Thames Water is able to ensure that each pipe bridge survey records the same attributes and information. The data collected is then made available to a secondary app in ArcGIS Online for checking and verification, before being transferred without any additional data entry, into the master database in ArcGIS Server. Managers have a range of reporting tools that they can use to track the progress of surveys and see where survey teams are working at all times.

“ We now have incredibly rapid access to survey data that is complete, accurate and consistent for all the thousands of pipe bridges under our responsibility

Lawrence Smith – Technical Information Manager, Thames Water

The Benefits

Rapid collection of accurate asset information
The new Pipe Bridge Validation app has significantly reduced the time lapse between data collection in the field and the availability of that data at head office. Thames Water estimates that it used to take 7 to 10 days to capture survey information using the previous paper-driven method, but now validated data from completed pipe bridge surveys is available centrally in just 2 or 3 hours. “We now have incredibly rapid access to survey data that is complete, accurate and consistent for all the thousands of pipe bridges under our responsibility,” Smith says.

Proactive asset maintenance to enhance customer satisfaction
With improved pipe bridge data, Thames Water is now able to implement a proactive, condition-based asset maintenance programme that is, in time, expected to contribute to enhanced customer satisfaction. The company can prioritise repairs on the pipe bridges that are in the worst condition, minimising the likelihood of sudden pipe bursts or pollution incidents that might lead to customer complaints or reputational damage. With fewer complaints and service issues, Thames Water can improve its Ofwat customer index score.

Sustainable cost efficiencies in planned maintenance activities
Maintenance activities can also be undertaken far more cost efficiently, due to effective planning. Managers within both Thames Water and eight2O have better information to enable them to assign the correct maintenance plan to each pipe bridge, gain the necessary access permissions in advance and dispatch the right teams with the appropriate equipment and materials. Consequently, engineers are less likely to waste time sitting in their vans waiting for landowners to unlock access gates and will avoid having to make unnecessary repeat trips because they have the wrong materials in their vans for the type of pipe on the bridge.

Greater employee, contractor and public safety
In the new GIS-led process, surveyors take photos of pipe bridges and these images – along with supplementary data captured in the field – help to improve understanding of potential hazards at pipe bridges. When going out to each new maintenance job, employees and contractors from Thames Water and eight2O will now be better informed about what to expect and can ensure they have the right safety equipment with them to protect themselves and the general public during essential works.

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Making the Connection eBook

Making the Connection

Electricity: How location information is improving stakeholder engagement

eBook

Electricity Distribution Network Operators face challenges brought by radical industry transformation and are therefore beginning of a journey from a relatively static asset management operation, to a more dynamic and flexible business. To deliver the change needed, electricity networks will rely heavily on their large scale information systems. But enterprise information systems across all sectors are also being transformed, by the wave of digital disruption spreading across the economy. Enterprise IT has historically been a ‘System of Record’, designed to provide a single source of the truth so that managers and staff have the information they need to run and operate their organisations. But current trends are leading businesses to deploy a different breed of tools based on communications and collaboration capabilities. In short, Enterprise IT is becoming a System of Engagement. This new breed of systems enable organisations to become more effective, more flexible and more customer-focused.

As the Network Operator is a geographic business with a widespread asset base serving customers and stakeholders over a distributed area, spatial information has a critical role to play. Read our “Making the Connection” eBook to find more and to discover real examples of how geospatial technology is enabling the transformation of electricity distribution and transmission, through better stakeholder engagement, complementing its more traditional role of records management.

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Quocirca Geospatial Intelligence eBook

Quocirca Geospatial Intelligence

On The Move

eBook

Mobile GIS enables improved customer service by getting the right field worker to the right place as quickly as possible. However the capability extends further, to enable field worker activity and status tracking, which protects their safety and provides insight which allows operations managers to adapt priorities and make the right decisions in response to events on the ground.
Using out of the box GIS mobile Apps has allowed organisations to increase field worker productivity by up to 20%, by enabling them to stay organised, report progress, call for assistance, remain productive and minimise travel. At the same time data quality is significantly improved – if you get the data right first time and at the point of capture then costly errors further down the line are avoided.
In essence, field workers collect data through common or rugged mobile devices and that status information and the data collected is available immediately back at the office, viewable on a real time dashboard. Organisations like Thames Water, Westminster City Council, Colas, Willis Group and many more have seen significant benefits from this approach.
Independent analysts Quocirca investigated this technology and the benefits to organisations adopting it. Their conclusions are set out in this eBook. Download the eBook free now to find out more…

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Severn Trent Water: Utilities

Ensuring the accuracy and completeness of asset data

Severn Trent Water is systematically improving the quality of its asset data using a mobile GIS solution from Esri UK. With more complete and accurate records, it can deliver better customer services, optimise its business performance and operate more efficiently.


Case study – Utilities


Updates made in the field by mobile engineers are immediately visible to all the company’s 4,500 employees

Less duplication of tasks and more consistent, reliable data improves internal efficiency

Improved data leads to better decision making, faster resolution of service issues and less disruption for the public

The Challenge

In the water industry, effective asset management is a critical business priority. The industry regulator Ofwat monitors service performance very closely, and there is a direct correlation between asset failures and service failures which, inevitably, lead to poor customer satisfaction. It is therefore absolutely imperative for water utilities to have accurate, complete asset data, so that they can repair asset defects quickly, as well as invest wisely in asset replacement programmes to reduce the risk and frequency of service issues.

Severn Trent Water was determined to enhance the quality of its asset data and took the decision to completely transform its approach to data collection and verification. The company had previously digitised its records of underground water mains and sewers, back in 2000. However, for decades beforehand, it had relied on paper-based asset maps updated by hand. “As our original paper-based records weren’t that precise, many of our digital records didn’t have the accuracy and completeness that we needed” explains Steve Allen, GIS manager at Severn Trent Water.

In 2011, following the introduction of the Private Drains and Sewers Act, Severn Trent Water took on responsibility for an additional 37,000 km of underground pipes, giving it a water mains and sewerage network long enough to stretch around the globe three times. Most of these ‘transferred assets’ were either poorly recorded or not mapped at all, so it became even more imperative for the company to implement an effective approach to improving the quality of its asset data.

“ Our new GISSTmobile app now makes it really simple for our mobile engineers to confirm records when they are right, correct records if they are wrong and collect records if they are missing

Steve Allen – GIS Manager, Severn Trent Water

The Solution

For many years, Severn Trent Water has used geographic information system (GIS) technology from Esri UK as the basis of its corporate GIS platform, known internally as GISST (GIS in Severn Trent). The company decided to use Esri’s ArcGIS Mobile technology to give its 1,000 mobile engineers the ability to confirm, correct and collect asset data in the field for the first time.

The new solution, GISSTmobile, was introduced as part of a ‘Stop the Rot’ campaign that explained the vital importance of data accuracy to employees. “Our new GISSTmobile app now makes it really simple for our mobile engineers to confirm records when they are right, correct records if they are wrong and collect records if they are missing,” explains Allen. “In the past, even if our mobile engineers knew that our central asset records were wrong it wasn’t easy for them to make corrections in the field.”

When engineers use GISSTmobile to verify existing records or make small asset amendments, these ‘black-line’ changes are directly transferred into the company’s central asset register without any manual intervention if they pass some pre-determined quality rules. In other cases, such as when new assets are listed, ‘red-line’ changes are marked in the field and then checked by a centralised team. All updates made by mobile engineers – both proposed and accepted – are immediately visible to all the company’s 4,500 employees.

“ Having better data is contributing to Severn Trent Water’s household customers continuing to receive the lowest average combined water and sewerage bills in England and Wales

Steve Allen – GIS Manager, Severn Trent Water

Benefits

Severn Trent Water is being rewarded for its commitment to data quality with a number of different business benefits including:

Strong business performance
With improved information about the locations and condition of its assets, Severn Trent Water can make better decisions about where and when to invest in upgrades, to balance customer expectations, regulatory requirements, CAPEX and OPEX. “Having better data is contributing to Severn Trent Water’s household customers continuing to receive the lowest average combined water and sewerage bills in England and Wales,” says Allen. “In 2017, companies will be able to compete to supply water services to non-household customers for the first time, and our improved asset data puts us in a strong position to capitalise on this opportunity.”

Better customer service
Having more complete and trustworthy asset data enables Severn Trent Water to respond more quickly to unexpected issues, such as burst pipes and sewer blockages, and provide a high standard of service for its customer base of 7.7 million people. The organisation is better able to deliver quality drinking water, prevent sewer floods and achieve the Outcome Delivery Incentives (ODIs) set by OFWAT to deliver on customer expectations.

Avoidance of unnecessary costs
Severn Trent Water can now rely on its asset data to help avoid the costs associated with unnecessary excavations, by digging holes in the correct location, the first time.. By using its data to make more informed strategic decisions about asset replacements, the company can also prevent potential asset failures from occurring and avoid the added cost and inconvenience of emergency repairs.

Improved internal efficiency
Finally, Severn Trent Water has improved its operational efficiency, as asset updates are no longer ‘double-handled’. 12,000 updates a month are made directly into the database with no intervention. Allen adds, “Employees right across the business can work more productively, as they are all looking at the same ‘Common Operational Picture’ and can have complete confidence in the accuracy of this data.”

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ScottishPower

Deploying next generation mobile GIS solutions

ScottishPower supplies electricity and gas to over five million homes and businesses.  The company aims to play a key role in the British energy sector and contribute to the plan to curb greenhouse gas emissions through its investments in wind power, nuclear energy and clean coal.


Case study – Electricity


The Customer

ScottishPower supplies electricity and gas to over five million homes and businesses. It is part of Iberdrola, one of Europe’s largest electricity groups. The company is a veteran of tightly integrated office and mobile geographic information systems (GIS). Guy Jefferson, Customer & Performance Director says “GIS plays a particularly important role in helping the company to manage and maintain its assets. These include underground cables and pipes, overhead lines, poles, pylons and substations, all of which are dispersed across a UK network that is more than 112,000 km long.”

ScottishPower maintains a wide range of assets from underground cables and pipes to overhead lines, poles, pylons and substations, all of which are dispersed across the UK

 

Both office based employees and field based engineers need to locate these assets for scheduled maintenance inspections

 

In the event of a power outage, the Direct Action Response Teams need to respond quickly, effectively and safely to customer issues.

ScottishPower teamed up with Esri UK and Sigma Seven to deliver the next generation GIS, starting with deploying mobile GIS to 600 field operators

 

Inspectors in the field can select a job on their tablet and view a map of the area highlighting the poles and lines that need inspecting

 

When they mark the inspection as complete, the pole or line changes colour on the map

Implementing a mobile GIS solution has enabled ScottishPower to improve the efficiency of employees in the field

 

Inspectors can survey a greater volume of poles and lines in a day and, the Direct Action Response Team can quickly respond to reported power outages, delivering an improved service for ScottishPower’s customers

The Challenge

ScottishPower recognised that GIS was one of its most critical business systems, and one that added value. However, its systems were out-of-date, inadequately supported and, in some cases, could not be upgraded to support new hardware or use better data, and this was contributing to higher licence costs.

“Our assets are widespread, and we don’t have as many staff with local knowledge of the network as we did ten years ago”, explains Dave Clarke, Spatial and Mobile Delivery Manager. “GIS is therefore essential for helping both our office-based employees and our field-based engineers to find our assets and understand how they are connected.”

ScottishPower decided to upgrade its entire environment and create a next generation GIS, starting with mobile applications.

“ One of our key requirements was to first integrate the GeoField solution with our legacy GIS so we were able to get up and running with improved mobile GIS applications very quickly, with minimal investment in application development ”

Dave Clarke – Spatial and Mobile Delivery Manager

The Solution

To deliver the industry-specific mobile applications required by ScottishPower, Esri UK teamed up with Sigma Seven, specialists in mobile solutions for the utility and network asset management industries. GeoField, its field mapping and data management solution, is powered by Esri’s ArcEngine mapping technology and was already used by ScottishPower.

The partners worked with ScottishPower to assess requirements and configure, test and deploy a range of new and upgraded mobile GIS applications. Esri mapping technology was used as a single common GIS engine underlying the mobile solutions, enabling field hardware, such as tablet PCs, to be upgraded.

“One of our key requirements was to first integrate the GeoField solution with our legacy GIS so we were able to get up and running with improved mobile GIS applications very quickly, with minimal investment in application development”, explains Clarke. “It also needed to seamlessly migrate to the planned Esri office systems for our enterprise solution.”

“ This solution helps to improve the efficiency of our employees in the field. There is a much better workflow, and inspectors can survey a greater volume of poles and lines in a day

Dave Clarke – Spatial and Mobile Delivery Manager

Benefits

The benefits are evident in many parts of the business. Most significantly, they are helping ScottishPower respond promptly and efficiently to reported power outages. All the 350 first response staff, known as DARTS (Direct Action Response Teams), have new tablet PCs with access to maps of all assets, across the entire network. The maps are stored on hard-drives to ensure access even in remote areas and during storms.

“A big driver in our business is the need to ensure the environment our staff work in is as safe as possible”, says Clarke. “Our mobile GIS applications are crucial for helping DARTS to respond quickly, effectively and safely to customer issues. The upgraded maps will undoubtedly provide accuracy and clarity in our records that give confidence to staff working with our assets.”

Workflows are more efficient. For example, a new application for managing overhead power line inspections is fully integrated with the asset management system. Head office staff plan the inspections, and schedules are automatically sent to inspectors via a standard form. Inspectors select a job on their tablet PC, and get a map of the area, highlighting the poles and lines that need inspecting. When they mark the inspection as done, the pole or line changes colour on the map.

Tree surveyors are another group to benefit from new mobile mapping capabilities, using them to identify trees that need trimming, create schedules for clearance and to manage felling permissions with land owners.

The deployment of upgraded mobile GIS has taken place on a large scale. The system was delivered on time, within budget and quickly gained acceptance with and positive feedback from the 600 individual field operators initially using it.

Building on this success, ScottishPower is confident about fully integrating its office and mobile GIS platforms to enable key business processes to be further streamlined. “This will give us a fully connected model of our entire network”, explains Clarke. “When faults occur, we will then be able to trace them all the way through the network to see where they originate and which properties are affected… We expect to be able to make a lot of efficiency gains from this extension to our core GIS.”

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EE

Gaining faster and better customer insight through bespoke GIS training

EE is the UK’s largest communications company, providing mobile and fixed-broadband communications services to more than 27 million customers through the Orange and T-Mobile brands.

The Customer

EE is the UK’s largest communications company, providing mobile and fixed-broadband communications services to more than 27 million customers through the Orange and T-Mobile brands. The company employs more than 15,000 people and operates over 720 retail stores across the UK.

To understand the customer journey through deeper insight into customer data.  To learn how to apply Esri GIS to meet the company’s specific data analysis requirements

Esri UK ArcGIS for Desktop Software.  A one-day standard Esri UK  training course, to cover user  basics

An additional, fully bespoke five day course, delivered at a pace to suit the business

Greater insight into customer behaviour and needs

The means to apply the technology to current business problems, guided by an expert in GIS

The Challenge

EE knows the importance of listening to what its customers want in order to deliver the best services. But following the merger of Orange and T-Mobile, the new business found it a challenge to get insight into its customer data. “We had an awful lot of information about our subscribers and their mobile usage, and the volume of data was growing all the time. We were struggling to use it effectively to understand the full customer journey,” says Jen Wells, Multi Channel Geographic Development and Reporting Manager for EE. “Very early on, we realised we needed a way to understand which data was valuable, plus a way to draw insight from it and share it around the organisation. We wanted smarter analytics that would help us learn more about our customers and make informed decisions about how to meet their needs.”

For EE, using GIS to get this insight was the most obvious solution. “We knew we wanted to use GIS because of the visual way it presents data,” says Wells. “What we didn’t know was which technology would be best for us.”

“ It was clear why Esri is the market leader. Its GIS solution has greater capability and functionality than any of the others we looked at

Jen Wells – Multi Channel Geographic Development and Reporting Manager at EE

The Solution

EE compared technology from a number of GIS providers. Based on the findings, the company provisionally chose ArcGIS 10 for Desktop from Esri UK. “It was clear why Esri is the market leader. Its GIS solution has greater capability and functionality than any of the others we looked at.”

However, it wasn’t just the technology that was important to EE. Training was also an important element of the solution, to help the business get the most out of its investment. Before committing to a purchase, Wells discussed the training options with her Esri UK account manager. “Seeing as I’d never used GIS technology before, he recommended that I attend ArcGIS for Desktop Part 1, a two-day training course that covers the basics of the technology. He also explained we could work together to develop a bespoke training plan that would help me tackle each stage of our customer data analysis with the right support. We opted for five sessions, spread out over the course of a year.”

“I was impressed with this tailored approach. I felt confident that the technology and training package was the best option for our business.”

“ I think that the training, particularly the bespoke training, is very worthwhile. The training we developed with Esri UK was very tailored to our needs

Jen Wells – Multi Channel Geographic Development and Reporting Manager at EE

Benefits

Today, EE is successfully using the GIS to get new customer insight. “We’ve made good progress thanks to Esri UK. I now have the knowledge to experiment with the software and to set up my own models,” Jen confirms. “And we’re constantly reassessing how we use the technology, to be sure we get the most out of it.”

“Other areas of the business are now using the GIS, and people are very excited about what the technology can do. They love the way it helps them to visualise what’s happening around the country. Over the past year, the GIS has become part of our daily vocabulary.”

Wells has also found the ArcGIS 10 for Desktop Part 1 course to be very valuable. “It showed me what I needed to know to get started with the software straight away. It also gave me the knowledge to get the most out of my bespoke training programme from day one.”

Wells now plans to attend training on ArcGIS Spatial Analyst and ModelBuilder. “As the Esri tool has so many capabilities, I think that the training, particularly the bespoke training, is very worthwhile. The training we developed with Esri UK was very tailored to our needs.”

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