Mobile GIS enables improved customer service by getting the right mobile worker to the right place as quickly as possible. However the capability extends further, to enable mobile worker activity and status tracking, which protects their safety and provides insight which allows operations managers to adapt priorities and make the right decisions in response to events on the ground.
Using out of the box GIS mobile Apps has allowed organisations to increase mobile worker productivity by up to 20%, by enabling them to stay organised, report progress, call for assistance, remain productive and minimise travel. At the same time data quality is significantly improved – if you get the data right first time and at the point of capture then costly errors further down the line are avoided.
In essence, mobile workers collect data through common or rugged mobile devices and that status information and the data collected is available immediately back at the office, viewable on a real time dashboard. Organisations like Thames Water, Westminster City Council, Colas, Willis Group and many more have seen significant benefits from this approach.
Independent analysts Quocirca investigated this technology and the benefits to organisations adopting it. Their conclusions are set out in this eBook. Download the eBook free now to find out more…