In a typical month, Flagship Group receives between fifty and eighty reports of issues relating to trees on its land – and this number can increase significantly following large storms. The housing association provides 28,000 homes for affordable and market rent and is responsible for thousands of individual and groups of trees, covering an area from North Essex to North Norfolk.

Previously, when tenants reported damaged trees in their gardens or employees noticed tree issues on land owned by Flagship Group, information was simply emailed to the organisation’s in-house arborists. The team manager then had to rely on his local knowledge to plan work schedules for the arborists, and he allocated tasks by email. In the field, the arborists used pen and paper to gather data about trees and typed up information into spreadsheets when they got back into the office. Consequently, three arborists typically spent a whole week doing administration in the course of every month, which limited their ability to manage trees efficiently and effectively.

Flagship Group had previously used Esri’s ArcGIS platform to successfully improve the efficiency of its grounds maintenance workforce. The organisation therefore decided to adopt a similar approach and developed an integrated solution for tree works using Esri’s Workforce for ArcGIS and Collector for ArcGIS, integrated with Microsoft PowerApps (part of Office 365).

Once responsibility for the tree is established using ArcGIS Enterprise mapping, information from an employee, tenant or member of the public is recorded via a PowerApp form. The relevant details are exported using Microsoft Flow and programmatically uploaded to Esri’s Workforce for ArcGIS solution, where an assignment is automatically generated. The lead of the tree works team then uses Workforce for ArcGIS to view the locations of jobs and operatives on an interactive map, allocate the task to an arborist and schedule tasks according to priority. Workforce for ArcGIS includes real-time functionality, allowing the arborists to receive notification of urgent jobs near their current location, as they are assigned.

In the field, arborists use Workforce for ArcGIS on iPads to see their job list. When undertaking tree work, they can capture before and after pictures using Workforce for ArcGIS, and the solution automatically records useful data, such as the start time, pause time and completion time of each job. The arborists also use Collector for ArcGIS on their iPads to view tree data, confirm trees are the organisation’s responsibility, amend asset information and collect new data to update Flagship Group’s central database.

An efficient tree works management process
The ArcGIS-based solution has freed up weeks of employee time per year, improving the efficiency of the entire end-to-end tree works process. In the office, the lead arborist no longer has to log individual requests for services and manually plan work schedules. Equally, arborists have access to better information in the field and no longer have to type up notes back in the office. “One team member commented that it took him just two hours to complete a task that previously would have taken a day,” says Andy Blackman, GIS Developer at Flagship Group.

Rapid response to public safety issues
Using Workforce for ArcGIS, Flagship Group can respond far more quickly to any public safety issues that might arise from damaged trees. Blackman explains: “When a request is logged, it becomes visible to the team manager on Workforce for ArcGIS almost immediately, and he can dynamically assign the job to the arborist who is nearest to that location. Within ten minutes of an urgent tree incident being reported, all the relevant information can be in the hands of the right person, in the best location, and the potential hazard can be dealt with quickly.”

Effective management of costs
The data collected by Workforce for ArcGIS helps Flagship Group to make better-informed decisions leading to cost efficiencies. For instance, the organisation can ensure tree jobs are priced correctly, based on actual time taken, and billed to the relevant internal departments or the customer. The organisation can also analyse historic data on tree falls and undertake pre-emptive pruning to reduce costly emergency jobs. “Esri’s Workforce gives us really valuable information, so we can continually improve the efficiency of our tree works and deliver better services for our customers,” says Victoria Green, Business Intelligence Developer at Flagship Group.

Improved customer service
Flagship Group can now deliver an improved service for its customers, because its central geospatial database of trees is improving in quality all the time. “When customers call the contact centre to discuss a particular tree, our staff can be confident that the data they are viewing shows accurate information,” says Blackman. “Because Collector for ArcGIS is so simple to use, it just takes a couple of minutes for field workers to amend our tree records and keep our asset data up-to-date.”

Demand for commercial archaeology services is rising sharply. Communities are successfully raising funds to explore their local heritage, while developers are increasingly required to provide archaeology reports as a precursor to gaining planning permissions. In addition, there are over forty large, multi-million pound infrastructure projects planned in the UK over the next five years, almost all of which will need to take archaeology into account.

To meet the increasing demand for its services, AOC Archaeology recognised that it needed to update its traditional methods of surveying sites, collecting and analysing data and sharing information. In particular, the company needed to transform its field-based processes, so that archaeologists would no longer have to take physical maps to sites, in all weather conditions and difficult terrains, and then type up their notes manually when they got back to the office. “Using paper-based systems alone is not viable anymore,” says Laura O’Connor, Geomatics and GIS Manager for AOC Archaeology. “We needed better systems to help us respond to the growth in demand for commercial archaeology services, by delivering highly professional services for clients more quickly and cost effectively.”

To thoroughly modernise its processes and eliminate the need to use paper in the field, AOC Archaeology deployed a suite of solutions from Esri’s ArcGIS platform.

Now, AOC Archaeology’s consultants use Esri’s Collector App for ArcGIS to record information about their site observations and archaeological finds, on mobile devices, during pre-development site walkovers. In tandem, the company’s geophysical survey team uses Survey123 for ArcGIS to collect and share information about land access permissions, vegetation, crop growth and other issues that might impact archaeology projects. Both apps work effectively online and offline, allowing them to be used in remote locations including the Scottish Orkney islands.

All the data collected in the field using the ArcGIS mobile apps is uploaded automatically to Esri’s cloud solution, ArcGIS Online, where it is instantly visible to team members in AOC Archaeology’s four national offices. ArcGIS Online also provides a flexible platform for sharing information about heritage sites, in an interactive format, with AOC Archaeology’s clients, local interest groups and the general public.

In addition, AOC Archaeology’s consultants and geophysical survey team members use either ArcMap or ArcGIS Pro on desktops to combine the data collected in the field with historical mapping, third party environmental data, local authority records and high quality LIDAR imagery. Both teams perform sophisticated geospatial analyses to help them build up a more detailed understanding of sites. They can then provide well-informed recommendations to clients and share their analysis with clients using ArcGIS Online.

25% cost savings from improved efficiency
The use of ArcGIS mobile apps has generated significant cost savings for AOC Archaeology, by improving the efficiency of its data capture processes. Archaeologists spend less time at sites, don’t need to type up notes when they get back into the office and have easy access to all the information they need to produce reports more quickly. “By improving efficiency, ArcGIS is helping AOC Archaeology to achieve cost savings of around 25% - and on big projects this can be many thousands of pounds,” O’Connor says.

Deeper understanding of the past
AOC Archaeology has begun to use ArcGIS to perform more location-based analysis and derive greater insight from its data. For example, at Clachtoll Broch, an Iron Age structure in Scotland, the company has captured the exact locations of over 500 archaeological finds and is analysing this data with ArcGIS Pro. By evaluating where different types of artefacts were located, in different areas of the Iron Age dwelling, it has gained a deeper understanding of how people lived. “Just because we study the past, doesn’t mean to say we are live in the past when it comes to recording the nation’s heritage,” O’Connor says. “Our use of state-of-the-art GIS technology is enhancing people’s understanding of Scotland’s history.”

Highly professional commercial services
The extended use of ArcGIS has put better data into the hands of consultants, enabling them to produce detailed pre-planning reports incorporating map images and make well-informed recommendations about how best to consider archaeology in new developments. AOC Archaeology also uses ArcGIS Online to share information directly with clients as part of its professional services. For example, the company used ArcGIS Online to improve collaboration with an international engineering firm as part of a pre-development project relating to a major rail infrastructure project.

Greater public interest in local heritage
In response to growing public interest in local history, AOC Archaeology is using ArcGIS Online in initiatives to help people to connect and engage with their heritage. In Scotland, the company has recently published an interactive web app for the Inverness Townscape Heritage Project that displays information and historic photographs about the history and development of a key street in the town. The web app includes a time slider tool, comparing historic maps and modern satellite imagery, which really captures the extent of the townscape’s development in recent times, thereby enhancing people’s knowledge of the area.

The Environment Agency is a Category One responder and works with other emergency services in the UK to help save lives and protect the environment. Every year, the organisation responds to between 20,000 and 50,000 potential incidents, such as floods, drought or water pollution, of which over 40 are typically classed as ‘major incidents’.

During the course of 2015 and 2016, there were a series of devastating floods in the North of England, which endangered people’s safety, damaged homes and the natural environment and impacted the regional economy. Environment Agency staff visited the affected areas where they took detailed notes and photographs to record and monitor the evolving situation on the ground. However, due to the manual and paper-based approach available at the time, this valuable insight had to be processed and analysed, increasing the time it took to reach the Environment Agency’s incident control centres.

After the devastating floods, a review of the Environment Agency’s mapping capabilities was carried out, which produced a set of recommendations to improve its incident response capabilities. The organisation then engaged Esri UK’s Professional Services team and drew on the expertise of an Embedded Product Specialist to help it design and deliver a brand new Incident Management (IM) Portal based on Esri’s ArcGIS platform. Nick Jones, Digital Strategy Lead at the Environment Agency said: “Enhancing our existing in house resource by working closely with Esri UK’s Professional Services team allowed us to deliver significant improvements, in a very short period of time.”

Given the critical role that the new IM Portal was going to play in emergency situations, the Environment Agency asked Esri UK to host and manage its ArcGIS platform in the cloud. “We realised it was more cost effective and simpler to take advantage of Esri UK’s Managed Cloud Services than to host the ArcGIS-based solution in-house,” Jones says. “For more than two and a half years, Esri UK has hosted ArcGIS Enterprise, kept it up-to-date and ensured its resilience, enabling our team to focus on using the solution to help save lives and protect the environment.”

Now, over 2,500 field-based employees use Esri’s Collector App for ArcGIS to gather photos, videos, drone footage and flood outlines on their smartphones or tablets. They can upload this data instantly to ArcGIS Online and ArcGIS Enterprise, where it can be viewed by all of the organisation’s 10,000 employees. In the Environment Agency’s incident control centres, around 500 office-based employees use Esri dashboards to analyse the data from the field, along with third party data from drone operators and the Environment Agency’s existing master datasets, historic data and LIDAR.

Rapid appraisal of an emergency situation
Employees in the Environment Agency’s national incident control centres now receive information from the field, far more quickly, enabling them to make a rapid appraisal of the extent and criticality of major incidents. Essential information is visible on Esri dashboards in seconds, allowing managers to make well-informed, real-time decisions and implement plans more quickly.

Improved public safety
Using the up-to-the-minute information captured with ArcGIS, managers can alert other emergency responders and the general public about emerging situations, as well as improve its planning for future events, to help save lives. In 2019 when a flood defence was breached in Wainfleet, Lincolnshire, following exceptional rainfall, the Environment Agency recorded incident data in Collector App for ArcGIS and this data is now being used to improve the organisation’s systems for warning the public about future flood events in the surrounding area.

More effective responses in major incidents
Critically, the information in the IM Portal helps the Environment Agency to allocate the right teams of people and the right equipment to deal with situations appropriately and without delay. While a fire was blazing at a recycling plant near Sunderland in 2018, the Environment Agency collected information about potential water pollution from the water runoff. The organisation could then dispatch or request specialist teams with the right equipment to block drains and soak up oil deposits to prevent pollution entering nearby watercourses.

Standardised, nationwide processes
An added benefit of the IM Portal and the use of mobile ArcGIS tools in the field is that they have created standardised ways of working across the whole of the country. When a huge tidal surge was forecast to hit the country from the east, the Environment Agency was able to dispatch employees to 90 locations from Newcastle to Penzance to collect data. All the information was recorded in the same way and uploaded instantly to the same dashboard for analysis of the emerging situation.

Better planning for future events
All of the information collected is recorded in ArcGIS Enterprise and used to help the Environment Agency anticipate and plan for future events. Flood data is, for example, incorporated into the organisation’s flood models to help it improve the accuracy of its flood warning systems. In addition, employees can use time and spatial filters on interactive maps to look back at previous incidents and gather intelligence at a national and local level.

The Skanska, Costain and STRABAG Joint Venture (SCS JV) is responsible for delivering a key section of Britain’s new high speed railway line, High Speed 2 (HS2), from Euston to the edge of Greater London. In this multi-billion pound rail infrastructure contract, numerous teams need to work together and communicate effectively to ensure that the best possible decisions are made throughout the duration of the project.

Given the complexity and scale of this development, SCS JV has to be able to properly store, manage, exchange and visualise an extraordinary amount of information and highlight how surrounding areas and assets are being affected by new infrastructure. The organisation therefore relies on both a geographic information system (GIS) solution from Esri UK and a separate Building Information Modelling (BIM) solution. “The goal was to combine the strengths of these two domains and create a single solution that would give our employees all the information they need in one place,” says George Floros, GIS Data Specialist and developer of 3DGIS/BIM at SCS JV.

SCS JV had previously used Esri’s ArcGIS Enterprise to create a series of web apps, making GIS data and mapping tools available to all SCS JV teams working on the HS2 project. “ArcGIS already supported collaboration in our business by giving everyone easy, intuitive access to all our project information in 2D,” says James Gasson, GIS Manager at SCS JV. “What we did next was to move this up a level and create a platform for sharing 3D GIS data, integrated with our 3D BIM data.”

Named GeoBIM, the solution was developed by George Floros in SCS JV, by enriching Esri’s 3D City Information Model, integrating it with other third party tools, and making it available to the team via the ArcGIS Enterprise portal. One of the most advanced 3D GIS systems in the UK, it includes a workflow for inputting BIM data, based on industry standards, open source components and Esri templates.

Now, employees can gain a 3D view of the HS2 route, buildings and surrounding landscape, all in one place for the first time. The ArcGIS solution also allows employees to perform analysis of the 3D environment and query BIM models in ways that were not possible before. Gasson explains: “In the past, employees could view BIM models but there was no contextual information to help them make sense of the diagram. It was just a model hovering in space. The strength of the Esri platform is that it puts BIM models in the 3D context of the urban or rural environment in which they exist.”

Another key advantage of the new ArcGIS-based 3D solution is its ease of use. “By transferring high quality BIM models into ArcGIS, and releasing them via our ArcGIS web apps, we have made it easy for hundreds of employees to explore the route and features of the HS2 project in 3D,” Gasson says. “You don’t need to be a GIS specialist to use the system; anyone, in any role, can view the 3D data in the context of the surrounding geography.”

Improved collaboration on HS2 development

Using the 3D GIS and BIM solution, employees can now work together more effectively, as they share a deeper understanding of the HS2 route, existing infrastructure and planned new assets. “Our pioneering work in combining 3D GIS data with BIM is transforming the way that teams collaborate and helping SCS JV to ensure the successful delivery of one of the largest rail infrastructure projects in Europe,” Floros says.

More cost efficient project delivery

By minimising the need for site visits, the new 3D GIS and BIM solution also reduces health and safety risks, as accidents are more likely to occur on construction sites. Furthermore, the solution plays a key role in ensuring the safety of HS2’s future employees and passengers, by making it easier for specialist design teams at SCS JV to view and evaluate the proposed emergency exit routes in 3D BIM models and ensure they are placed in the best locations.

Fast, well-informed decision-making

Significantly, the new 3D GIS and BIM solution gives employees at SCS JV fast, easy access to accurate information, which accelerates business processes and helps employees to make the right decisions, the first time, to avoid unnecessary delays in the construction of HS2. “ArcGIS empowers everyone to take measurements and do more technical tasks themselves, without having to wait for an expert to become available, enabling the project to progress more quickly,” Gasson says. “Everyone has access to the accurate data they need to make fast, well-informed decisions and deliver a high quality rail infrastructure for the UK.”

With more than 350 operational buildings to sustain, keep secure and safe and nearly 700 acres of land to maintain, the University of Cambridge’s Estate Department manages an operational estate currently valued at £3 billion**. The estate’s broad and complex nature presents many demanding challenges from looking after buildings over 800 years old, Grade 1 Listed and protected by English Heritage and the University Farm, to highly specialised buildings used for teaching and research. In addition, there is an investment portfolio of leased residential and commercial properties. However, while the University of Cambridge is a collegiate university, the University Estate does not include all the College properties.

The Estate Department’s Space Data team is responsible for maintaining source data and keeping an up-to-date record of all CAD drawings and floor plans of the University’s buildings. A major frustration for them was not being able to show this data on one single map in a more detailed way. The University’s official map was limited, showing Cambridge only, whereas the estate has buildings and land assets outside of Cambridge in Ely, Leicester and London. They also relied on a supply of data updates and new additions from colleagues across the department.

The team was looking for a way to improve processes and facilitate improved sharing of information across the University, with people of different skill levels. While the team had no previous working knowledge of GIS, it was keen to identify a system that could maintain data and provide accurate estate information to staff and stakeholders.

** Insurance Replacement Cost February 2019

Following its attendance at an AUDE (the Association of University Directors of Estates) facilities management event, the Space Data team recognised the potential of ArcGIS as the software platform that could not only fulfil its primary requirements, but also create a valuable gateway to further information and functions. The University had been using ArcGIS as a teaching tool for years, but the technology had not previously been used for the administration of data and asset management, or as a sharing and collaboration tool.

“We were really keen to learn how we could use ArcGIS to improve processes and to make our work more visible, making it easier for people to understand what we own and what we have an interest in,” said Dawn Birch, Estate Data Coordinator, Space Data Team, University of Cambridge.

The team contracted an Esri Professional Services Embedded Product Specialist (EPS), an experienced GIS expert, who worked with the Space Data team, three days a week, in their office in Cambridge. Given the Space Data team was relatively new to GIS and had only had a few days training, the EPS worked in close collaboration with them showing how to bring new GIS ideas to life and embed ArcGIS functionality into existing business processes. The EPS also passed on knowledge and helped drive a new exchange of ideas on how the team could benefit from the latest enhancements to the ArcGIS platform.

Initially the team used ArcGIS Pro to convert its CAD data to GIS formats to use in ArcGIS Online. Processes were put in place to manage all internal data and make it accessible in an organised folder structure. Visualising the data in a digital Estate Map was the first time that the entirety of the estate’s holdings could be seen and explored in one place. Using existing CAD data appended to OS MasterMap data, extruded by building height, the new 3D map delivered a completely different perspective of the whole campus.

In terms of data collection, estate surveys had previously been undertaken using unreliable paper-based collection. The Space Data team replaced this process with mobile data collection using the Survey123 for ArcGIS app, a digital solution that works on smart devices, laptops or desktops even in disconnected environments. Surveyors were able to highlight more precise details of where buildings and assets such as bicycle sheds are located and, having purchased a new GNSS receiver, are now working alongside their IT colleagues on hosting and updating the entire cable network within ArcGIS.

The EPS engagement also led to the Space Data team joining Esri’s Early Adopter Community, giving them the opportunity to try the latest Esri technology before its public release.

Improved Sharing of Information

Estate holdings are more transparent and visible through the digital Estate Map and can be viewed and explored in one place. It replaces previous silos of data and information held across different departments, making vital information and accurate updates and additions available to stakeholders across the organisation. Explorer mobile App for ArcGIS also gives colleagues access to data and the digital Estate Map while out and around the estate.

Better Exploitation of Existing Data

The team can now view and map biodiversity data relating to the estate, visualising data that they had not been able to previously do so. This includes where current land is in relation to buildings, site boundaries, city wildlife sightings, local nature reserves and water features; data that previously existed but the team had been unable to visualise and share in meaningful way.

Process Improvements and Increased Operational Efficiency

Digital recreation of previously paper-based surveys has resulted in significant resource savings. Office-based employees no longer need to manually enter data into spreadsheets and databases as this can be undertaken in real-time, by surveyors out on the estate, using ArcGIS mobile apps.

Supporting Future Planning

Multiple projects using ArcGIS have been earmarked to support better decision-making regarding both asset management and sustainability goals. These include tree surveys, sustainability maps and accommodation plans. As the University already used ArcGIS for teaching purposes, it has been able to extend its use of the ArcGIS platform for minimal cost.

Working on behalf of the Environment Agency, through the Water and Environment Management (WEM) Framework, the engineering, procurement, consulting and construction company Black & Veatch was set the challenge of reimagining a 630 hectare floodplain near Burton-upon-Trent. The Environment Agency didn’t just want to develop the area’s role as a natural flood defence; it also wanted to improve the biodiversity of the wetland and enhance the recreational value of the environment for visitors.

Previously, several conservation groups, the local authorities and Natural England had produced plans relating to parts of the region, but there was no overarching vision for the entire floodplain. Black & Veatch was, therefore, asked to work with a variety of partners and stakeholders to produce a new Landscape Vision for the Burton and Trent Washlands that would raise the quality of the whole area, create sustainable natural habitats for wildlife and deliver benefits for the local community.

A long-standing user of Esri’s ArcGIS platform, Black & Veatch used Esri’s cloud solution, ArcGIS Online, to consolidate environmental data about the area and previous landscape studies from a large number of partners, including East Staffordshire Borough Council, Staffordshire Wildlife Trust and The National Forest. The firm was able to incorporate layers of data into ArcGIS Online on everything from built assets and historical records to natural features and make all this information available to everyone on the project team to improve communication and inform their design choices.

Whenever employees went on site, they used Esri’s Collector App for ArcGIS on tablets or smartphones to capture new data or pictures, upload it to ArcGIS Online and enhance the team’s collective knowledge of the region. Any member of the Black & Veatch team could add information to ArcGIS Online, make web maps and share them with other users. Team members could also use blank map layers within ArcGIS to propose new design ideas for the area and allow colleagues to view them on digital maps, in the correct geographic context.

Once the Landscape Vision was formulated, Black & Veatch developed an ArcGIS Story Map to share its proposals with partners, stakeholders and the local community. Highly interactive, this Story Map allows people to zoom into specific parts of the site, find out about the quality of the ecosystem, recognise existing historical features and see planned new infrastructure like paths and playgrounds. The Story Map was published on the East Staffordshire Borough Council website, shared with stakeholders and displayed on large screens at public consultations.

A collaborative approach to design
Through the use of ArcGIS Online, Black & Veatch was able to create a Landscape Vision for the Burton-upon-Trent Washlands that took into account the data and earlier proposals from a wide range of other organisations and conservation groups. The Black & Veatch team could also more effectively consider existing landscape features, buildings and areas of historical significance, as information on all these pertinent factors was available to them within ArcGIS Online. “ArcGIS helped us to consolidate the views of a wide range of organisations and groups when developing the new Landscape Vision for the Washlands and ensure that our designs complemented the existing features of the area,” says Paul Hart, GIS Manager at Black & Veatch.

Effective engagement with the public
The Story Map played a vital role in helping Black & Veatch and the Environment Agency to share the Landscape Vision with stakeholders, partners and the general public and gain buy-in for the scheme. In particular, the use of the Story Map at public consultations made it much easier for local people and community groups, such as angling clubs, to understand the development plans and contribute their views. “ArcGIS enabled multiple stakeholders to create a shared vision for the future of the Burton Washlands and then communicate that vision to local people in a way that completely captured their imagination,” says Mark Boothroyd, Chief Landscape Architect at Black & Veatch.

Evidence to support funding bids
The partners involved in the project are now continuing to use the Story Map to present information about the scheme in an accessible format, to help them secure the funding that will be necessary to deliver this £6 million pound scheme. For instance, the Story Map has provided Staffordshire Borough Council with the evidence it needed to justify the allocation of public funds to the project. The Story Map has also been shared with a number of local and national grant-awarding bodies to help the partners gain the financial support to turn their vision into a reality.

Success in prestigious awards
In November 2018, Black & Veatch won a prestigious Landscape Institute Award for the Burton and Trent Washlands project, with judges praising the company for the way in which it engaged with the public. “ArcGIS played a big part in the success of the project,” Boothroyd says. “ArcGIS helped us to produce and share a vision for the Burton and Trent Washlands that everyone could feel excited about.”

A key part of Worcestershire County Council’s published vision is to ensure that “Worcestershire residents are healthier, live longer, have a better quality of life and remain independent for as long as possible.” Consequently, the council’s Adult Social Care teams work proactively with people, to encourage them to engage in activities that could improve their sense of well-being and ultimately prevent, reduce or delay the need for care.

The council’s social work teams previously recorded information manually in team folders about events and activities that might be beneficial to the people in the county. These community assets range from support sessions for people with hearing loss to knitting groups and fitness classes for older people. Whenever they wanted to find out about a community service, they had to return to the office to check the database and write down the details to take to their next meeting with the person they were supporting, which took a considerable amount of time.

A long-term user of Esri’s ArcGIS platform, Worcestershire County Council used its existing ArcGIS license to transform this manual process and create a solution for the Adult Social Care team, comprising three integrated Community Assets Tools (CATs).

1. Capturing data
The first tool uses Esri’s Survey123 for ArcGIS to allow workers to collect information about new community-based services using their mobile devices, while they are in the field. They can add new support groups or activities, upload details, such as contact numbers, and click tick boxes to indicate which types of people might benefit from this service. Users can also update existing records to notify colleagues of changes in opening hours, for example.

2. Verifying data
The data collected using Survey123 for ArcGIS can then be reviewed, edited and verified by office-based staff using an ArcGIS Server web app. This second tool allows the council to control what data is shared among the Adult Social Care teams, as well as add supplementary information that may be helpful for potential service users. The directory currently includes over 235 assets ranging from walking groups for young adults with learning difficulties to craft sessions for older people with dementia.

3. Searching data
The third tool is another ArcGIS web app that allows everyone in the Adult Social Care teams to search for and find services relevant to their clients, either from a desk or from their mobile devices when they are with their clients. Social workers can click tick boxes to fine tune their search and find services specifically relevant to their client’s needs and within a short distance of their home. From within this web app, social workers can also email details of relevant community services to their clients, including map-based directions.

A better quality of life
People in Worcestershire can now receive information about a wider range of activities that may help to improve their quality of life. Even small support groups, which just one or two council workers may have known about before, are now included in the ArcGIS directory and shared with everyone in the Adult Social Care teams. “The ArcGIS apps help social workers to introduce people to local support groups that they weren’t previously aware of,” says James Price, GIS Developer at Worcestershire County Council. “People can then make new friends, access support to help them live independently for longer and have a greater feeling of control over their lives.”

Faster delivery of relevant advice in the community
For the first time, social workers or social care workers in Worcestershire can search for and share information about community assets using mobile devices, while with their clients. As a result, they can deliver relevant advice much more quickly and even email details and directions to clients straight away. “This is a huge benefit for people in Worcestershire,” says Price. “People who have disabilities or are lonely can receive information about community services that are specifically suited to their needs, much more quickly, and begin to engage in these potentially life-enriching activities sooner.”

Improved efficiency in Adult Social Care teams
Social workers and social care workers can potentially save time using the ArcGIS solutions, as they no longer have to manually type information into the central database or allocate time in the office to searching for community assets. Uploading information about a service using Survey123 for ArcGIS now takes social workers just five minutes or less on their mobile devices, whereas previously, it might have taken them up to 15 minutes to do, days or even weeks later, when they were next in the office.

Support for Three Conversation Model
The ArcGIS-based CATs complement the council’s Three Conversation Model, a newly introduced approach to delivering services in the community that has been developed to help the council communicate with people in a simpler, more personalised way. “Our focus is on listening to people so that we can get a better understanding of their goals, interests and areas where they need support,” says Elisabeth Sheppard, Three Conversation Model Development Practitioner at Worcestershire County Council. “ArcGIS supports the Three Conversation Model by helping us connect people to the appropriate local community options.”

Some the oldest, rarest and most famous trees in England, Wales and Northern Ireland can be found on land owned and managed by the National Trust. In total, the charity cares for approximately twelve million trees including 40,000 that are notable for their age, size or historical significance. The National Trust, like all landowners, has a statutory duty to reduce the risk to people and property from falling trees and branches and therefore faces the mammoth task of having to assess the condition of thousands of trees every year, so that everyone can enjoy the outdoors.

Previously, National Trust rangers used a well-established paper-based process to inspect trees and collect data in the field, but paper forms often got wet or damaged and needed to be completed again. When rangers returned to the office, key actions were extracted from the initial paper forms into another paper form, and details about any tree maintenance work required was passed to rangers or handed to contractors, using paper once again. As all the tree inspection forms were kept in lever-arch files at local site offices, National Trust staff in central and regional hubs had limited visibility of the risks across multiple properties and the status of remedial actions.

To transform the way that it manages trees, the National Trust developed a Tree Safety Management (TSM) app using its existing licence for Esri’s ArcGIS and rangers’ entry-level Android phones connected via Bluetooth to low-cost GPS devices. Rangers use Esri’s Collector App for ArcGIS offline in the field to record tree locations, inspection results and actions, as well as gather photos of any potential hazards. This inspection information is then synced to a central repository for tree data on ArcGIS Server, and actions are allocated to the right teams, with no manual intervention or paper. Managers can view identified risks and the status of remedial actions online, using a custom web mapping application built on Esri’s ArcGIS Server technology using Latitude Geographics software (platinum partner).

Within just six months, over 190 rangers signed up to use the TSM app and together collected almost 3,000 tree records in the field using the solution. In addition, the National Trust integrated a further 2,000 tree records from historic systems from key locations such as Dyrham Park near Bath. The charity is currently rolling out training for all rangers in the use of the TSM app and anticipates that the solution will become mandatory for all TSM inspections, carried out by over 600 rangers, by 2021.

In developing this app, the National Trust gained guidance from GIS experts within Esri UK’s Professional Services team. “Esri UK’s consultants gave us peace of mind that we were doing the right thing,” says Richard Martin, GIS Analyst at the National Trust. “The consultants also gave us a heads-up about new technology that might be advantageous to us as we continue to develop this and other ArcGIS solutions in the future.”

Improved management of risks

The new ArcGIS-based TSM solution improves risk management by providing managers with greater transparency, across the end-to-end process from tree survey to defect remediation, across all properties managed by the National Trust. “The Tree Safety Management app helps the National Trust manage a significant risk to life and limb, through the provision of a simple, user-friendly tree inspection system,” says Graham Clowes, Head of Operational Risk at the National Trust. “The ArcGIS solution gives our operational managers and insurers the assurance that we are effectively balancing our commitment to public access with an excellent system for managing public safety.”

Faster implementation of safety measures

The new TSM app helps the National Trust to ensure that urgent tree maintenance issues are dealt with promptly to protect the general public, volunteers, staff and property. The app allows remedial works to be completed faster, because actions identified in inspection reports are sent more quickly to the correct teams. In addition, the app has eliminated inconsistencies in approach that previously existed between different properties and regions, so actions are prioritised and allocated in a standardised and efficient way.

Time savings for mobile workforce

Although the app has only been in use for a few months, it is already making a notable impact on staff efficiency in the field. The solution cuts out several steps in the completion of forms and production of contractor schedules, reduces the amount of time rangers spend in the office and alleviates business continuity issues when employees leave. National Trust Ranger Richard Newman has seen a huge improvement in his efficiency. He says, “This app has made it so easy, I can, in real time, look at what work needs to be done and map its location. This has meant I am already a month ahead of this time last year. It is so easy to use I have managed to teach my three volunteer tree rangers and our property gardener to use it and use it well.”

High employee satisfaction

The National Trust took a great deal of care in developing the ArcGIS solution to ensure that it met the requirements of rangers – and this diligence has paid off with a high level of user satisfaction. In a survey of 70 rangers, 91% of respondents agreed that the ArcGIS solution has a positive impact on TSM in the National Trust. Furthermore, respondents awarded the solution 9 out of 10 for improving their efficiency in completing TSM inspections.

Every year, Thames Water clears about 80,000 blockages from its underground sewerage network, of which as many as 40% are caused by FOG A significant proportion of the fatbergs that are formed from FOG waste in Thames Water’s network can be traced back to 43,000 restaurants and food retailers in London and the Thames Valley. Many of these businesses do not have effective FOG disposal practices and are therefore in breach of UK regulations.

Given the enormous cost of clearing fatbergs, Thames Water decided to launch a proactive programme of education to make food businesses in London aware of their legal obligations and encourage them to dispose of their FOG more responsibly. The utility needed to be able to monitor the progress of this new Network Protection Programme, ensure a consistent approach with all food businesses and collect data to support any prosecutions as a measure of last resort.

Thames Water’s Technical Information team collaborated with Esri UK’s Professional Services team and members of the Network Protection team to build, develop and maintain a solution for the company’s new Network Protection Programme. The complete, end-to-end process was created using the company’s pre-existing ArcGIS Enterprise and ArcGIS Online platforms, utilising out-of-the box-functionality with no additional software licensing costs.

• Firstly, Thames Water uses ArcGIS Desktop and the Data Interoperability extension for ArcGIS to analyse the locations of fatbergs and flooding incidents and identify hotspots where education initiatives should be prioritised.
• The results of this analysis are then presented on ArcGIS Online in a visual format, allowing Thames Water’s employees to see blockage incidents and risks in a visual format, on an interactive map, for the first time.
• Twelve investigators are allocated batches of establishments, in the priority areas, and use Survey 123 for ArcGIS on mobile devices to record details about their visits to each individual business, collect data about current FOG management practices, so that this can be monitored over time and note details about what advisory letters they left with owners.
• When investigators make follow-up visits, they use Explorer for ArcGIS to view existing records on mobile devices and Collector App for ArcGIS record any updates, such as the installation of grease traps.
• If a blockage results in a flood or other issue, Thames Water uses the Workforce App for ArcGIS to direct nearby investigators to the affected area, so they can visit food premises nearby that may have directly contributed to the emergency.
• Back in the office, programme managers use an Esri Operations Dashboard to get real-time oversight of investigators’ progress, including the number of visits undertaken per premise.
• Finally, Thames Water’s analysts use ArcGIS Desktop and the Data Interoperability extension for ArcGIS to model where food businesses have adopted better FOG disposal practices.

“We created a unique and industry-first tool,” says Natalia Syrovatskaya, Data Analyst at Thames Water. “The collaborative approach, working with Esri UK’s Professional Services team, ensured maximum knowledge transfer and produced great results, delivered effectively and expediently.”

Increased adoption of correct FOG disposal practices

The ArcGIS-driven process is having a significant impact on FOG management across the Thames Water region. During the initial pilot, three investigators visited 1,000 food businesses and found that 90% of them did not have effective grease management in place. Following these findings, the team was expanded to twelve, and in 2018 visited over 5000 premises. ArcGIS analysis reveals that if visited three times, 50% of food businesses changed their behaviour and instigated more appropriate FOG disposal practices.

Anticipated reductions in sewer clearance costs

While this initiative is one of several measures that Thames Water is taking to improve the condition of sewers, the organisation believes that the ArcGIS-driven programme will help it to reduce sewer clearance costs. Lauren Makowski, Network Protection Manager at Thames Water says, “ArcGIS is an important tool that is helping us to change behaviour and reduce the amount of fat that is discharged into London’s sewers. This Network Protection Programme, together with Thames Water’s other sewer management initiatives, will undoubtedly contribute to an improvement in the condition of London’s sewers in the long term and reduce the amount of money spent on clearing blockages.”

Efficient collection of accurate data

Using Esri solutions, Thames Water now has a complete, end-to-end process for tackling the mounting fatberg challenge in a highly efficient way. Investigators can work more productively in the field and collect consistent, accurate data that can be used as evidence in prosecutions if necessary. Furthermore, ArcGIS directs them to priority areas so they can focus their time and resources where they will have the greatest impact. Managers can monitor investigators’ progress in real-time and manage the overall programme more effectively, while analysts can study how changes in behaviour have impacted changes in network performance and use this information to monitor the success of the programme.

Valuable guidance from ArcGIS experts

The expertise and guidance provided by Esri UK’s Professional Services team helped Thames Water to build a GIS-led process that precisely meets the needs of the business, as Chris Hinton, Asset Performance Insight Manager at Thames Water explains. “Esri UK’s Professional Services team made us aware of the full range of capabilities of ArcGIS and showed us how we could make best use of out-of-the-box functionality in the ArcGIS platform to achieve our goals, without custom development,” he says. “The consultants have shown us what is possible and we can now put this knowledge to use in other projects too.”

A more efficient maintenance process

The new ArcGIS maintenance checks process has eliminated up to 24 days of manual data collation a year and created a far more efficient, end-to-end process for reporting and resolving maintenance issues. Rangers work more efficiently in the field, using Collector App to collect data instead of paper and spreadsheets. When they identify concerns, such as a bent ladder or missing sign, the matter is escalated electronically from the field directly to the right team.

Better-informed decision making

The use of ArcGIS gives the Broads Authority improved insight into past and current maintenance issues, enabling it to make better-informed decisions and plan repairs more strategically and cost efficiently. Employees can, for instance, easily see if a section of river bank has collapsed two years running and plan remedial work to reinforce it, eliminating further reactive repair costs, year after year.

A single system for park information

The ArcGIS platform provides the Broads Authority with a single system for viewing and sharing park information, in place of a series of disparate systems. Employees can, therefore, find information far more quickly and switch effortlessly between the ArcGIS web map and related documents in SharePoint. For example, planning policy officers can now more easily identify which policies apply where and use this information to comment effectively on proposals from nearby councils.

An inspiration for future GIS projects

Following the success of the maintenance checks process, the Broads Authority is now developing new ArcGIS solutions to improve the efficiency of several ecology projects, including a survey of the condition of water plants. “The maintenance checks process has been a pivotal GIS project at the Broads Authority,” says Vicky Short, GIS Officer at the Broads Authority. “It has really showcased what ArcGIS can do and now I have lots of people knocking on my door with ideas! ArcGIS gives us the ability to collect, visualise, analyse and share all kinds of data more efficiently.”