Lincolnshire Resilience Forum responds to all major emergencies that impact on the wider county of Lincolnshire and that require a coordinated, multi-agency response, such as flooding and pandemics. Responsible for an area of 2,292 square miles and over 750,000 people, the partnership comprises more than 30 category one and two responding agencies. These organisations need to be able to share information and collaborate effectively in order to preserve life, livelihoods and the environment during serious incidents.

Lincolnshire Resilience Forum worked with consultants from Esri UK’s Professional Services group to build a range of solutions with Esri’s ArcGIS system to improve collaboration and information sharing. “Professional Services was second to none,” says Steve Eason-Harris, Chair of the Tactical GIS Cell in Lincolnshire Resilience Forum and Emergency Planning and Business Continuity Officer at Lincolnshire Fire and Rescue Service. “With Esri UK’s support, we hit the ground running and got things right the first time.”

The organisation’s foremost ArcGIS solution is an interactive dashboard that consolidates data from a myriad of different third party systems and provides a common operating picture for teams from all partners. Built using ArcGIS Dashboards and ArcGIS Experience Builder, it can be viewed online, on mobile devices or on huge touch screens in the County Emergency Centre and Force Control Rooms, giving everyone an accurate, shared understanding of fast-changing situations.

Using this dashboard, Lincolnshire Resilience Forum can quickly identify critical national and local infrastructure (such as gas and oil terminals), plan evacuation routes, forward command points and places of safety, and model potential hazards to establish wider impacts. The ArcGIS solution allows officers to identify property and vulnerable people at risk and calculate the time it takes for officers to door knock an area, before deploying operational staff to the scene, reducing the time needed to directly warn and inform the public.

Lincolnshire Resilience Forum has also developed a series of ArcGIS Field Map apps to make it far easier for first responders to collect and share information, on the ground, about damage to infrastructure or new risks. First responders can also use apps built with ArcGIS Survey123 to record contact information for people who are evacuating their homes, register the people sheltering in rest centres and highlight any urgent medication or support needs individuals may have.

In addition, Lincolnshire Resilience Forum is currently developing a new capability with ArcGIS Workforce to help it manage resources, deploy police officers and optimise the use of volunteers. It also plans to use drones and ArcGIS SiteScan to create a 3D digital twins of areas at higher risk of impact from emergencies. “We have done so much, yet we’ve only scratched the surface!” Eason-Harris says. “We didn’t realise just how much ArcGIS would enable us to do. It has vastly outperformed our expectations.”

Improved collaboration between agencies
ArcGIS has delivered the common operating picture that Lincolnshire Resilience Forum needed, enabling all partners to share the same information and respond to emergencies in a way that is coordinated, proportionate and appropriate for the incident taking place. Following the collision of two tankers in the North Sea in 2025, an ArcGIS Survey123 app was used to gather data on the pollution that washed up on beaches. Throughout this incident, an ArcGIS dashboard provided multiple organisations, from multiple Local Resilience Partnership regions, with a shared understanding of where pollution was occurring and if clean-up and recovery activities were needed.

Faster decision-making during emergencies
With instant access to accurate, up-to-date, multi-agency information, strategic and tactical commands have all the information they need to make the right decisions, faster, as situations change. This improved decision-making capability has been clearly evidenced in a major, national exercise based on a flooding scenario, which necessitated the evacuation of thousands of people from coastal properties and static caravans.

Enhanced safety of officers, volunteers and communities
During emergencies, ArcGIS helps to improve safety for everyone in affected areas, whether they are residents or first responders. In a recent exercise in Horncastle, residents were successfully evacuated from the vicinity of a hypothetical gas explosion and registered in rest centres using ArcGIS mobile apps. The exercise clearly proved the value of the GIS-led approach, contributing to improved safety for displaced members of the community.

Clearer communication with the public
Lincolnshire Resilience Forum recognises the advantages of using ArcGIS for communicating clearly with the public. It has, for example, used the ArcGIS StoryMaps app builder to convert its Community Risk Register from a pdf document into an interactive digital story to help people understand how to protect themselves. As stories and public web maps can be created very quickly with ArcGIS, they can be produced during emergencies to show members of the public where road blocks, cordons and rest centres are located.

Better understanding of risk
Long before emergencies occur, Lincolnshire Resilience Forum uses ArcGIS to build up a deeper understanding of communities and infrastructure at risk. Use of the new 3D mapping capability, for example, helps the partnership to pinpoint properties that are at greatest risk from flood, wildfire and isolation and put targeted mitigation plans in place. Summing up, Eason-Harris, observes: “ArcGIS gives us a collaborative solution that we can use before, during and after major events. It’s far more than just maps.”